Refund policy

Return & Refund Policy – Fairies Apparels

At Fairies Apparels, we strive to ensure every order meets your expectations. Since all our products are made to order, we do not offer returns or exchanges for items ordered incorrectly. However, we will gladly replace items that arrive with printing defects or production-related issues. Please review our policy below:

🔄 Replacement for Defective Items

If there is a defect in the print quality or damage during production, we will reprint and reship the item at no additional cost.
To request a replacement, please email us at fairiesapparel3@gmail.com with the following:

  • Your order number
  • A clear photo of the defective/damaged area
  • A photo that shows the entire artwork on the product

📏 Design Placement or Print Size Issues

For issues related to misaligned prints or print size discrepancies, please share:

  • A photo of the product with a measuring tape or ruler
  • For design placement: Measure the distance from the front collar to the design
  • For print size: Include the width and height of the printed design

This helps us assess whether it falls outside acceptable tolerances.

📐 Slight Size Variations

Please note:

  • Apparel may have up to a 2" variation in sizing depending on the manufacturer.
  • Home décor products (e.g., pillows, wall art) may have a 1–2 inch size difference, which is considered acceptable.

🚫 Non-Returnable / Non-Refundable Situations

We do not accept returns or offer refunds for the following reasons:

  • Incorrect order details (e.g., wrong size, color, or shipping address)
  • Orders returned to the print center (these facilities cannot store returned items)
  • Orders marked “Addressee Unknown” or with missing/incorrect recipient information
  • Orders marked as delivered by the shipping carrier (please contact your local post office or file a claim if the item is missing)

Tip: You may choose to have returns sent to your own address by customizing the return address.

📅 Claim Timeframes

To be eligible for a replacement:

  • U.S. Orders: File a claim within 30 days from the shipment date
  • International Orders: File a claim within 90 days from the shipment date

⚠️ Important Notice

We do not offer refunds or reprints for orders that violate Intellectual Property (IP) policies, even if the order is processed and delivered.

If you need assistance with an issue, please don’t hesitate to contact us. Your satisfaction is important to us, and we’re here to help!